Deb has never met a software that she was unable to pick up quickly, master and then turn around and train others to use. Training is an important element of projects both for the testing phase and the go-live phase where the end user is working with the new solution everyday.
Training and testing is not an afterthought - it needs to be discussed at the very beginning of a project and even when selecting the solution. The end users are important stakeholders and it needs to be factored in. How will they work best, what is not working in the solution they are currently using. Will they be using an app on their phone or using it as a desktop solution and whether it is in their browser or lives on their computer.
Are they just entering data, or are they manipulating it, do they need to be able to provide reporting and to which other staff or departments, all questions that need to be asked and answered when selecting solutions.
When the testing group (yes, you need a testing group prior to go-live) is testing, making sure they understand what it is they need to do in order to test is paramount so that the solution can be signed off on.
Training can be provided as tailored to your needs as you like from live sessions to pre-recorded modules with different price points.
